Merqivio
EU withdrawal rules include exceptions, but they do not automatically cover every product a seller would prefer not to accept back.
Examples can include personalised goods, certain perishables and some sealed goods, subject to legal conditions.
A blanket “sale items are non-returnable” or “only unopened products” rule can therefore be too broad.
Describe exceptions carefully and consistently across product pages, return policy and terms.
Merqivio flags broad no-return or unopened-only language for further review.
The EU Returns & Withdrawal Scan connects publicly detectable signals to concrete pages, evidence and priority. The Risk Report shows what needs attention; the Fix Plan adds remediation.
Your Europe — Returns · Directive 2011/83/EU · Directive (EU) 2023/2673
General information on EU consumer rights; not legal advice.
Latest legal review: 6 September 2026. Merqivio revalidated relevant scan criteria against EUR-Lex and official European Commission sources.
Directive (EU) 2024/825 and Implementing Regulation (EU) 2025/1960 apply from 27 September 2026. The Returns/Consumer scan already checks for the harmonised legal-guarantee notice, but does not score absence as a hard breach before that date. GARAN is assessed only where a relevant commercial durability guarantee is in scope.
EUR-Lex · Regulation (EU) 2025/1960Merqivio distinguishes publicly demonstrable website issues, future duties and requirements that need product, supplier or internal business evidence. This avoids both missed risks and false failures. A scan is an automated risk assessment, not legal advice.
50 large retailers and 50 small/local shops. See where the strongest compliance signals appear and how we validated them.
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