Merqivio
EU withdrawal rules include exceptions, but they do not automatically cover every product a seller would prefer not to accept back.
Examples can include personalised goods, certain perishables and some sealed goods, subject to legal conditions.
A blanket “sale items are non-returnable” or “only unopened products” rule can therefore be too broad.
Describe exceptions carefully and consistently across product pages, return policy and terms.
Merqivio flags broad no-return or unopened-only language for further review.
The EU Returns & Withdrawal Scan connects publicly detectable signals to concrete pages, evidence and priority. The Risk Report shows what needs attention; the Fix Plan adds remediation.
Your Europe — Returns · Directive 2011/83/EU · Directive (EU) 2023/2673
General information on EU consumer rights; not legal advice.
Merqivio maintains its scan criteria as EU legislation changes. On 21 August 2026 the checks below were revalidated against the official texts.
Implementing Regulation (EU) 2025/1960 and Directive (EU) 2024/825 introduce harmonised legal-guarantee information from 27 September 2026. Merqivio has prepared this check but does not score it as a hard failure before that date. The GARAN label applies only where the conditions for a commercial durability guarantee are met.
EUR-Lex · Regulation (EU) 2025/1960Failure to comply with applicable EU consumer, product-safety and market rules can lead to enforcement, corrective measures, sales restrictions and — depending on the rule and national enforcement — financial penalties. A Merqivio scan is an automated risk assessment, not legal advice.