MERQIVIO EU RETURNS & WITHDRAWAL SCAN

Check your return policy before unclear terms become complaints or expensive legal work

The free Quick Scan checks up to 5 representative public pages. A paid report or Fix Plan then starts a separate background scan of up to 500 publicly discoverable pages for return policy, withdrawal rights, return costs, refunds, model form and the online withdrawal function.

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What Merqivio checks automatically

Is returns/withdrawal information easy to find?
Is a clear withdrawal period stated and consistent across pages?
Is it clear who pays return costs and how refunds work?
Is a model withdrawal form or practical withdrawal route available?
Are broad no-return, unopened-only or restocking-fee clauses visible?
Is an online withdrawal function visible or does it require browser review?

Merqivio performs an external automated risk analysis. National implementation, exceptions and product-specific circumstances may require human or legal review.

WOOCOMMERCE SOLUTION

WooCommerce? Add the online withdrawal function directly

The scan flags return and withdrawal risks. EU Withdrawal Manager adds a clear two-step withdrawal function, acknowledgement and request register to WooCommerce.

€6.95/mo · €69.50/year · 1 domain · 6 languages

View EU Withdrawal Manager →

SAFE & PLATFORM-INDEPENDENT

We do not need access to your webshop

Merqivio checks only information and technical signals that are publicly reachable from the internet. Shopify, WooCommerce, PrestaShop, Magento, Shopware, OpenCart or custom-built: our external scans do not require an admin account.

✓ No passwords or admin account✓ No FTP, hosting or database credentials✓ No changes to your webshop✓ Publicly reachable information only

Works with many webshop platforms

ShopifyWooCommercePrestaShopMagentoShopwareOpenCartCustom

Available checks vary by scan and platform. WordPress-specific Security checks and the Merqivio Security plugin apply only to WordPress/WooCommerce.

Explore platform-independent webshop scans →

Scanners updated for the latest EU rules

Latest legal review: 6 September 2026. Merqivio revalidated relevant scan criteria against EUR-Lex and official European Commission sources.

Consumer law: guarantee update on 27 September

Directive (EU) 2024/825 and Implementing Regulation (EU) 2025/1960 apply from 27 September 2026. The Returns/Consumer scan already checks for the harmonised legal-guarantee notice, but does not score absence as a hard breach before that date. GARAN is assessed only where a relevant commercial durability guarantee is in scope.

EUR-Lex · Regulation (EU) 2025/1960

What this means

Merqivio distinguishes publicly demonstrable website issues, future duties and requirements that need product, supplier or internal business evidence. This avoids both missed risks and false failures. A scan is an automated risk assessment, not legal advice.