Merqivio
A return policy should explain not only how to send goods back but how and when refunds are handled.
EU rules generally link reimbursement to 14 days after the trader is informed of withdrawal, while for goods the trader may under conditions wait for the goods or evidence of sending them back.
Standard delivery costs are also relevant; extra costs for a more expensive delivery option do not always have to be reimbursed.
Check for conflicting refund promises in your policy, FAQ and emails.
Merqivio identifies refund wording, timing signals and inconsistencies.
The EU Returns & Withdrawal Scan connects publicly detectable signals to concrete pages, evidence and priority. The Risk Report shows what needs attention; the Fix Plan adds remediation.
Your Europe — Returns · Directive 2011/83/EU · Directive (EU) 2023/2673
General information on EU consumer rights; not legal advice.
Merqivio maintains its scan criteria as EU legislation changes. On 21 August 2026 the checks below were revalidated against the official texts.
Implementing Regulation (EU) 2025/1960 and Directive (EU) 2024/825 introduce harmonised legal-guarantee information from 27 September 2026. Merqivio has prepared this check but does not score it as a hard failure before that date. The GARAN label applies only where the conditions for a commercial durability guarantee are met.
EUR-Lex · Regulation (EU) 2025/1960Failure to comply with applicable EU consumer, product-safety and market rules can lead to enforcement, corrective measures, sales restrictions and — depending on the rule and national enforcement — financial penalties. A Merqivio scan is an automated risk assessment, not legal advice.