Merqivio
Updated EU rules add an online withdrawal function for certain distance contracts concluded through an online interface. The relevant national measures apply from 19 June 2026.
The function should be easy to find during the withdrawal period and enable consumers to submit and confirm a withdrawal statement online.
After submission, an acknowledgement should be sent without undue delay on a durable medium.
An email link or downloadable form is not automatically the same as the prescribed online function. National implementation and applicability should be checked where needed.
Merqivio looks for publicly detectable signals; dynamic or account-only implementations may require manual testing.
The EU Returns & Withdrawal Scan connects publicly detectable signals to concrete pages, evidence and priority. The Risk Report shows what needs attention; the Fix Plan adds remediation.
Your Europe — Returns · Directive 2011/83/EU · Directive (EU) 2023/2673
General information on EU consumer rights; not legal advice.
Latest legal review: 6 September 2026. Merqivio revalidated relevant scan criteria against EUR-Lex and official European Commission sources.
Directive (EU) 2024/825 and Implementing Regulation (EU) 2025/1960 apply from 27 September 2026. The Returns/Consumer scan already checks for the harmonised legal-guarantee notice, but does not score absence as a hard breach before that date. GARAN is assessed only where a relevant commercial durability guarantee is in scope.
EUR-Lex · Regulation (EU) 2025/1960Merqivio distinguishes publicly demonstrable website issues, future duties and requirements that need product, supplier or internal business evidence. This avoids both missed risks and false failures. A scan is an automated risk assessment, not legal advice.
50 large retailers and 50 small/local shops. See where the strongest compliance signals appear and how we validated them.
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