Merqivio
For many online consumer purchases in the EU, a 14-day withdrawal period applies. What matters for an online store is that the information is clear, accessible and consistent.
The starting point can vary by contract type and exceptions exist, so a generic “14 days” sentence is not the whole story.
Check your returns page, terms, FAQ, checkout and confirmations for consistent periods and conditions.
A common risk is conflicting periods across pages or hiding the right only in lengthy terms.
Merqivio flags publicly detectable inconsistencies; legal exceptions may still require manual review.
The EU Returns & Withdrawal Scan connects publicly detectable signals to concrete pages, evidence and priority. The Risk Report shows what needs attention; the Fix Plan adds remediation.
Your Europe — Returns · Directive 2011/83/EU · Directive (EU) 2023/2673
General information on EU consumer rights; not legal advice.
Merqivio maintains its scan criteria as EU legislation changes. On 21 August 2026 the checks below were revalidated against the official texts.
Implementing Regulation (EU) 2025/1960 and Directive (EU) 2024/825 introduce harmonised legal-guarantee information from 27 September 2026. Merqivio has prepared this check but does not score it as a hard failure before that date. The GARAN label applies only where the conditions for a commercial durability guarantee are met.
EUR-Lex · Regulation (EU) 2025/1960Failure to comply with applicable EU consumer, product-safety and market rules can lead to enforcement, corrective measures, sales restrictions and — depending on the rule and national enforcement — financial penalties. A Merqivio scan is an automated risk assessment, not legal advice.